Are your customers being ignored because your employees are more focused on their personal phones?
It’s rude for employees to be texting or scrolling through TikTok around customers. I find it extremely irritating when I’m in a store and the clerk has their face in their cellphone.
I recently had a question in a shop, but employees were too busy on their phones to even notice I was there. I had to interrupt them to ask for help. They answered my question and immediately went back to their phones.
Do you think I would want to stay in the store now, let alone buy anything?
Are Employees Greeting Customers?
I love having employees say “hello” when I come through the door. It feels good to be noticed and acknowledged.
On this particular shopping day, no one greeted me when I came through the door. They failed to acknowledge a customer in a timely manner because they were too busy with their mobile phones.
To provide the highest level of customer service, your staff should be assisting and interacting with people who are physically present.
Staff needs to show customers that they’re available as soon as they come in the door.
Employee Policy for Personal Phone Use
I doubt you’re paying your employees to be on their phones. Every job I had came with plenty of things to do to keep busy. “Time to lean = time to clean.”
If customers feel ignored, they won’t come back.
They might tell their friends how they were treated, though, and they might leave you a bad review.
Do you have an employee policy for personal phone use?
You should.
